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Title : ServiceNow Solution Architect   

Location : New York City

Duration: 12+ Months

 

Job Description: 

Required Qualifications

• Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
• Knowledge of ITIL, minimum Foundation level, ideally higher.
• Additional experience in the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt.
• Proficient understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
• Experience implementing systems using the Agile/Scrum methodology
• Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while helping in solving business processes and/or technical problems.
• Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Proven team player and team builder
• Ownership, accountability, and attention to detail in all work efforts
• Maturity, professionalism, and judgment; ability to excel with minimum supervision
• Commitment to customer satisfaction and supports our brand promise.
• Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.

 

Preferred Qualifications

• Degree or equivalent, preferably in Computer Science or Information Technology,
• 7+ years working on the ServiceNow platform and 15+ years of Industry experience
• ServiceNow Certified Application Developer
• ITIL Foundations Certification

 

Key Areas of Responsibility

• Assist in the Pre-Sales process with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
• Serve as primary technical point-of-contact for projects and as the face of the development team to the customer
• Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices
• Understand customer requirements, translate to solutions, and communicate to clients
• Write/estimate Stories, monitor Developer’s work, and own overall quality and delivery of the solution; may perform a portion of development on Stories that cannot be delegated
• Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities if purchased by the client
• Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges
• Help mentor Developers and Technical Consultants in relation to technical design standards and implementation of best practices
• Maintain proficient knowledge of the ServiceNow platform and products via webinars, case study, training, and all other resources available
• Perform research into technology partner or other vendor solutions in context of client requirements for integration
• Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
• Provide mentorship and guidance to other members of the team
• Other duties and responsibilities as assigned

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Recruiter Details
Name: John
Phone: (469) 331 6595
Email: John@aptitps.com
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